Privacy Policy
At The Sage Metals, we value the trust our customers place in us, and we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.
1. Information We Collect
We collect personal information from you when you interact with our website, such as when you place an order, create an account, or subscribe to our newsletter. The types of information we collect include:
- Personal Information: Your name, email address, phone number, shipping and billing address.
- Payment Information: Payment card details (processed securely by third-party payment processors).
- Device Information: IP address, browser type, and operating system, which helps us optimize our site for a better user experience.
- Usage Information: Details of your interaction with our website, such as pages visited and time spent on the site.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Order Fulfillment: To process and deliver your orders, including sending order confirmations and shipping details.
- Customer Support: To respond to your inquiries and provide support.
- Marketing: To send you promotional emails, special offers, and updates on new products or services (you can opt out at any time).
- Improvement of Services: To analyze website performance, improve user experience, and develop new features or products.
- Fraud Prevention: To ensure the security of our website and protect against fraudulent activity.
3. Sharing Your Information
We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information with trusted third parties for specific purposes, including:
- Payment Processors: To securely process payments and prevent fraud.
- Shipping Providers: To deliver your order to you.
- Marketing Partners: To send promotional emails and targeted advertising (with your consent).
- Legal Obligations: If required by law, we may disclose your information to comply with a legal process or protect the rights and safety of The Sage Metals, our customers, or others.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. All sensitive information, such as payment details, is encrypted and securely transmitted. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics. Cookies are small files stored on your device that help us recognize you on future visits. You can manage or disable cookies through your browser settings, but this may limit some functionality on our website.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain legal obligations.
- Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails.
To exercise these rights, please contact us at support@thesagemetals.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites, so we encourage you to review their privacy policies before providing any personal information.
8. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will reflect the most recent version. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
Email: support@thesagemetals.com