Shipping Policy
At The Sage Metals, we aim to deliver your orders promptly and ensure a smooth shopping experience. Please review our shipping policy for important information regarding shipping methods, costs, and delivery times.
1. Shipping Locations
We offer shipping to a variety of domestic and international locations. Availability of shipping services may vary based on your location.
2. Processing Time
- All orders are processed within 1-3 business days after receiving your order confirmation. Orders are not processed or shipped on weekends or holidays.
- If we experience a high volume of orders, shipments may be delayed by a few days. In the event of significant delays, we will notify you via email.
3. Shipping Methods & Costs
Shipping costs are calculated at checkout based on the shipping method selected and your location. We offer the following shipping options:
- Standard Shipping: Estimated delivery time is 5-7 business days for domestic orders and 10-20 business days for international orders.
- Express Shipping: Estimated delivery time is 2-4 business days for domestic orders and 5-10 business days for international orders.
Shipping rates vary depending on the size, weight of the package, and destination. You will be shown the shipping cost before finalizing your order.
4. International Shipping
We offer international shipping to many countries. Please note:
- Delivery times may vary depending on your location and customs processing.
- Import duties, taxes, and any additional charges related to customs clearance are the responsibility of the customer and must be paid upon receipt of the shipment.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. Please allow 24-48 hours for the tracking information to update.
6. Delivery Issues
- If a package is lost or damaged in transit, please contact us immediately at support@thesagemetals.com. We will work with the shipping carrier to resolve the issue.
- If you provide incorrect or incomplete shipping information, The Sage Metals is not responsible for lost packages. Please ensure all details are accurate before finalizing your order.
7. Delays
- We appreciate your understanding and will keep you informed of any delays.
8. Changes to Shipping Policy
We reserve the right to update or modify this shipping policy at any time. Changes will be posted on this page, and we encourage you to review it regularly to stay informed about our shipping practices.
9. Contact Us
For any questions regarding shipping or to inquire about your order, please contact us at:
Email: support@thesagemetals.com